Fri 10 Sep 2021

Dial Before You Dig Launches Next Gen

The Dial Before You Dig service can play a very important part in the everyday work of a civil contractors. When excavating, the free national service needs to be used by all to prevent damage and disruption to underground pipe and cables. 

The recent launch of the Next Gen DBYD service has made lodging an enquiry even easier. The new service offers improved useability and extra functionality that all will appreciate. There is better and more up to date mapping, estimated wait times for plans provided, dashboard functionality for all, easy access to previous enquiries and the ability to enter multiple work activity types. And this list doesn’t include all of the new features! The launch of Next Gen also sees the release of a new DBYD iPhone and Android app making it simple to lodge enquiries on the go.

Make sure you visit to check out the new service when or your team next need to excavate.

And it is important to remember that safe excavation is not just about lodging a DBYD enquiry and getting the plans. To minimise the risk of damage, injury or potential loss of life, it is recommended as best practice to follow the 5Ps of Safe Excavation.


Plan your job. Use the Dial Before You Dig service at least one day before your job is due to begin to ensure you have the correct information you need to carry out a safe project.


Use a DBYD Certified Locator. Communicate with asset owners if you need assistance with anything. Look for clues for underground infrastructure onsite.


Potholing is physically sighting the asset by hand digging or hydro vacuum extraction.


Protecting and supporting the exposed infrastructure is the responsibility of the excavator. Always erect safety barriers in areas of risk to protect underground networks. Enforce exclusion zones.


ONLY proceed when the above steps have been completed.

Dial Before You Dig can also provide free awareness sessions for your team to assist them understand more about safe excavation. For more information visit